Technical Support and Account Management

Choose one of two membership plans designed to suit your photographic style.

PIXEO Shutter Bug Plan

Monthly Membership

We know that not everyone travels all the time. This plan is intended for the occasional traveler. Subscribe to the app only when you need it and then cancel when you don’t. Got a trip coming up next month? Sign up, find great photo spots, and then cancel until your next trip.

PIXEO Pro Plan

Annual Membership

Cheaper than the monthly plan, the annual plan is for the travel photographer or local expert. If you travel a lot or want to contribute and benefit from the exposure this is the plan for you. You will save over 30% with the annual plan over the monthly.

To unsubscribe from the PIXEO app, please follow this simple 3 step process:

Step 1 - Access the Account Screen

How to Access the Account Screen in the PIXEO App

Open the App and tap the Account icon on the lower right hand side of the screen.

Step 2 - Manage Subscription

Account Screen In the PIXEO App

On the Account screen select Manage Subscription.

Step 3 - Cancel Membership

Membership Plans Screen in the PIXEO App

Finally select Cancel Membership

If you encounter any issues please do not hesitate to contact us for assistance.

If you have deleted the PIXEO app from your phone and are still subscribed you can unsubscribe by managing your subscription through the iTunes & App Store. The following steps must be followed to unsubscribe.

Step 1 - iPhone Settings

Manage Subscriptions in Apple Store Step 1

Go to Settings > [your name] > iTunes & App Store

Step 2 - Apple ID

Manage Subscriptions in Apple Store Step 2

Tap your Apple ID at the top of the screen

Step 3 - Authenticate

Manage Subscriptions in Apple Store Step 3

Tap View Apple ID. You might need to authenticate your Apple ID.

Step 4 - Subscriptions

Manage Subscriptions in Apple Store Step 4

Tap Subscriptions

Step 5 - Manage Subscription

Manage Subscriptions in Apple Store Step 5

Tap the subscription that you want to manage

Step 6 - Cancel Subscription

Manage Subscriptions in Apple Store Step 6

Select Cancel Subscription to cancel

If you encounter any issues please do not hesitate to contact us for assistance.

Oh no! We really tried to build a solid app, if you’re having issues please let us know so we can fix them by sending us an email at help@pixeo.co.

App Questions

We verify every submission manually to make sure the location added is of good quality. Every photo should take no more than a few hours to appear. Longer if it’s the middle of the night in Canada.

As well we may not accept your locations submission for the following reasons:

  1. Nothing that moves – Geotagged pictures of dogs, cats, people or other animals will generally not be accepted. The exception would be a zoo, because if the lion gets away we’ve got bigger problems.
  2. Too tight – Photos shot close up/macro or do not give a view of the surrounding location may not be accepted.
  3. Out of focus/Bad Exposure– We’re not super critical of image quality, but the image should at least be in focus and properly exposed.
  4. Inappropriate Pictures – PIXEO won’t accept any images that display pornographic, racist, misogynistic, or bigoted content.
  5. Bad data – If the geotag info is way off we may not be able to verify the location and may not accept the image.
  6. Too Dangerous/Trespassing – If you use this app you take responsibility for your adventures. But we may reject photos that are clearly on private land or may lead a future photog into dangerous areas.
  7. Location already exists – If you are adding a new location that is too close to, or should be part of an existing location we may reject it to prevent duplication.

If you have any questions at all please don’t hesitate to ask by emailing us at help@pixeo.co.

If the image is shot on an iPhone PIXEO should read the geo data automatically. If this is not working please see the next question, “How Do I Get My iPhone to Geo Tag My Photos Automatically?”

If you didn’t take the photo with your iPhone, when you upload a picture you’ll see a map pinned to where you are. Just drag the pin around to where you took the photo.

If you’re editing the photos on a computer you can add GPS data to the metadata in Lightroom (like this), Photos for Mac (like this), or GeoTag the photos online with a site like GeoImgr.

iPhones by default record the cameras location when you take photos. PIXEO reads this information automatically when you upload your photos. If this feature is disabled you can turn it back on by:

• Opening Settings
• Selecting “Privacy”
• Selecting “Location Services” • Selecting “Camera”
• Selecting “While Using the App”

Totally, we expected this. We didn’t actually travel to 10,000 locations so we did our best with satellite photos to make sure each location was good. But time marches on and buildings blow down (global warming is real!) Please leave feedback on the location in the app and let us know what the problem is. We check the feedback to make sure we amend or remove bad locations.

Intellectual Property Questions

No, we’re not smart enough to figure out how to do that. We have enough trouble getting our flash to work.

No, of course not. That would be evil. We will not sell your photos and you still retain the full copyright of your images. Here is the TL;DR (too long; didn’t read) version of our Terms and Conditions:

  • We will use images you upload to the app in the app itself.
  • We will feature the best images on our TwitterFacebook, and Instagram platforms to promote you and the app.
  • Whenever we display the image (excluding thumbnails) we will credit you with the credit line you set in the app.

We want and need to promote PIXEO to other photographers, but we also want to give you exposure (pardon the pun) as well. In future versions, you will be able to add your own social accounts to the app and when we share it will automatically link to your social account. In the interim, however, as always, if for any reason you would like an image you took removed from the collection, please let us know at help@pixeo.co. We will remove it.

Firstly, we are extremely sorry. We try very hard to respect the rights of our fellow photographers and acknowledge that there are occasions when an image could make it into our collection by accident. This can happen one of two ways, either an existing user has uploaded it as their own, or our PIXEO Bot has misinterpreted it as being Creative Commons licensed or public domain. If this has occurred we are regretfully sorry and ask that you please email us at help@pixeo.co and let us know.

General Questions

Not yet. We wanted to make an Android version, but we’re just photographers not some big company. To be honest we scraped just enough money together to build the iPhone version first.

Why iPhone first? Well more of us photographers use iPhones than Androids based on our research. So we picked Apple first. When PIXEO starts making some money, we’re putting that money right back into the app and building the Android version too. Our plan at the moment is to have it ready to go for April 2019.

We work very hard to have the most comprehensive collection of photo locations in any app. We are confident you will not find a larger or better collection of photo locations available anywhere. But, the world is quite large and there will be some places that we haven’t covered yet.

For this reason, we offer the first 30-days at no charge and users can cancel anytime. If it isn’t what you expected we would encourage you to use the app when you travel, or be the first in your area to add new locations.